A note to our customers on Covid-19 & events

To our family of valued customers,Each day brings news on the spread of the coronavirus (COVID-19) and along with it, questions and concerns on what this pandemic means to our families, friends, co-workers, and customers. As we navigate these uncertain times, our company has two top priorities: the well-being and safety of our employees and customers; and supporting the government and health officials to contain the virus. Aligning with public health authoritiesWe are closely monitoring updates from the governement and health authorities regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.Protecting our employees and customersAs a customer, we want you to know our efforts will continue to be agile while monitoring this rapidly changing global health situation and in alignment with the national and local health guidelines. I want you to know that your health and safety is our priority. And of course, we’re committed to taking care of our team. We are regularly updating our team on the situation and on necessary precautions to take. Keeping in line with the administration’s guidelines we are encouraging our employees to work from home and travel only if absolutely necessary. Despite the challenging times, we are working hard to make sure that we continue to provide uninterrupted and seamless service to all our customers. Building upon recommendations from the health officials, we want to highlight a few measures that we have taken for our customers in our fight against the pandemic:1. We are providing an online ordering platform for our customers. Retailers can use it for placing online orders directly. They can subscribe to this facility by filling a quick form. Users can either use built-in catalogues or connect us to their distributor to have them enabled.2. Retailers and distributors can also use our automated payment service. Again they can place a request by filling a form.3. Our support lines will be available as usual and our services will continue uninterrupted. Our focus is to continue providing seamless services to our customers.4. Additionally, ePayLater provides a handsfree approach to transactions over cash-based payments (which requires closer physical proximity). This means:No touching of ATM/POS keypadsNo touching of physical cashNo touching and passing of credit/debit cardsFacility to order onlineSpending less time in queuesePayLater is keeping those directly affected by this virus in our thoughts. We are committed to building stronger communities and thank you for your continued trust and patience.Stay Informed & Safe!Aurko BhattacharyaCo-founder, ePayLater

A note to our customers on Covid-19 & events

Published by ePayLater on March 19, 2020

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